How can we help you today?
Frequently Asked Questions
We understand, sometimes jumping straight into new software can be intimidating.
We’ve got some common questions here to help you along:
There was a technical problem while using CHAI® LongCovidTracker
We’re here to help. If you have encountered a technical problem whilst using CHAI LongCovidTracker, please make note of the version that you’re using (see About CHAI LongCovidTracker at the bottom of the page in the App) and tell us about what happened.
N.B. If you don’t receive an email from us either during sign-up or after reporting a problem, please check your Spam box and move our email into your Inbox.
Healthcare Provider and Researcher Subscription Query
If you’re a healthcare provider or a researcher and would like to find out more about our subscription service and whether it’s the right fit for your organisation, you can send us your queries here and we’ll get back to you shortly:
Frequently Asked Questions
Is it really free?
This service is entirely free to use for individuals with an access code.
An individual’s access will have been sponsored by an organisation such as an NHS Health Board, a School or and employer. We will require them to register for an annual subscription.
Click here to find out how to get a code.
Is it really easy and quick?
Yes, it is very simple to use. You are guided through to answering only the symptoms that you are have. It should only take a few minutes.
How can I share my data with my doctor?
You can show your history to your doctor from your smartphone. You can send them a PDF or paper copy printed from the App.
Additional services provided by some employers: The downloadmydata.co.uk service which will allow them to download your data directly if you given them access.
Can I share my data with my family or best friend?
Yes, you can share your data with whoever you like, it does not just need to be your doctor. You decide.
DownLoadMyData is available for participating employers or health service providers only.